亚马逊买家要求退款,原因是自己支付的运费和实际邮费有出入?
有个买家给我发了一封邮件,我感觉他是一个承订批发商(drop shipper)。邮件内容是这样的:
"I am extremely upset. I paid extra for fast shipping which went from $3.99 to $6.99. I received the book today with a postage stampsaying it cost $3.09. It was shipped from NY and I live in NY. I want a refund for the difference in shipping costs since you obviously did not need to pay more to ship faster. Please get back to me ASAP or I will get Amazon involved."
“我选的快递方式是‘expedited shipping(快捷运送)’,为此我多出了3刀的邮费(原价是$3.99,我支付了$6.99),结果我收到货一看,邮票上写着的邮费是‘$3.09’。请把我额外支付的3刀退给我。”
我在他下订单的当天就发货了,3天之后他确认收货(周五发的货,他周一收到)。他买的这件商品价格是15刀,我看到其他卖家都把价格抬得很高(我卖的算是便宜的了)。他说的没错,他选的是“expedited shipping(快捷运送)”,现在他想让我退钱给他,你们说这件事该怎么处理啊?
"I am extremely upset. I paid extra for fast shipping which went from $3.99 to $6.99. I received the book today with a postage stampsaying it cost $3.09. It was shipped from NY and I live in NY. I want a refund for the difference in shipping costs since you obviously did not need to pay more to ship faster. Please get back to me ASAP or I will get Amazon involved."
“我选的快递方式是‘expedited shipping(快捷运送)’,为此我多出了3刀的邮费(原价是$3.99,我支付了$6.99),结果我收到货一看,邮票上写着的邮费是‘$3.09’。请把我额外支付的3刀退给我。”
我在他下订单的当天就发货了,3天之后他确认收货(周五发的货,他周一收到)。他买的这件商品价格是15刀,我看到其他卖家都把价格抬得很高(我卖的算是便宜的了)。他说的没错,他选的是“expedited shipping(快捷运送)”,现在他想让我退钱给他,你们说这件事该怎么处理啊?
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hjh
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别后甚好、
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Faith
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然后你跟他说,这件商品非常不错,希望他喜欢~
带花旳蘑菇
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楼主,你还是退给他3刀吧,不然他给你差评或是提交claim什么的就不太好了
老农民
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当地陈妹子
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要是我,我会向买家道歉,然后把3美元退给他