各位大神,求搭救,亚马逊中止了我的账户,怎么申诉
今天突然收到亚马逊的邮件,如下
本人是个人经营,在阿里巴巴进货的,没有品牌也没有通过授权,当时参考了论坛的建议随意填的品牌,现在要却要提供品牌以及进货证明,该怎么申诉啊,求指点
PS 然后进货证明是针对所有产品还是 针对某一产品的证明,这点实在搞不清楚,邮件最后有针对性的指出
Hello,
You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.
Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
To sell on Amazon again, please send the following information to pq-review@amazon.com:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
In addition, send us a plan with actions you took to resolve the issue and prevent similar complaints. Do not limit your plan to issues with specific orders.
We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may not allow you to sell on Amazon. Failure to appeal this decision may result in us permanently withholding any payments to you and any FBA inventory of the items that caused “inauthentic” complaints may be destroyed at your expense.
Learn more about our policies in Seller Central Help:
-- Amazon Anti-Counterfeiting Policy
-- Intellectual Property Violations
-- Policies and Agreements
To talk to someone about this email, ask our Seller Support team to contact you
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ASIN: B074M982S7
Brand: lhoijkhf
-------------------------------------
本人是个人经营,在阿里巴巴进货的,没有品牌也没有通过授权,当时参考了论坛的建议随意填的品牌,现在要却要提供品牌以及进货证明,该怎么申诉啊,求指点
PS 然后进货证明是针对所有产品还是 针对某一产品的证明,这点实在搞不清楚,邮件最后有针对性的指出
Hello,
You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.
Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
To sell on Amazon again, please send the following information to pq-review@amazon.com:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
In addition, send us a plan with actions you took to resolve the issue and prevent similar complaints. Do not limit your plan to issues with specific orders.
We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may not allow you to sell on Amazon. Failure to appeal this decision may result in us permanently withholding any payments to you and any FBA inventory of the items that caused “inauthentic” complaints may be destroyed at your expense.
Learn more about our policies in Seller Central Help:
-- Amazon Anti-Counterfeiting Policy
-- Intellectual Property Violations
-- Policies and Agreements
To talk to someone about this email, ask our Seller Support team to contact you
-------------------------------------
ASIN: B074M982S7
Brand: lhoijkhf
-------------------------------------
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5 个回复
梦回唐朝
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静夜听歌
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不明真相的围观群粽
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我的理解是不一定是侵权的问题。因为你是新账号,同时现在又是账号的审核高峰期。现在基本都会碰到二次审核,看是侵权的审核还是账单审核而已。
板凳喵喵
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MY2018
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