亚马逊客户退货，MPN（manufacturer product number厂商产品编号）前后不一致，怎么破？

真的是很表脸啊！他肯定是想敲诈你，这样既能留着产品，还能拿到退款。
你整理好资料，先report给seller support，记得提到关键字“extortion（敲诈）”，还有说他的行为违背了亚马逊政策

楼主可以发这封邮件给骗子：
“Hello,
We are contacting you to confirm receipt of your return. It seems the items you have returned were sent to us by mistake as they do not match with our MPN (manufacturer product number) and are also excessively used based on their appearance.
We are here to provide help and support you deserve and would greatly appreciate if you may send back the items which were sent to you by our company so we may issue refund accordingly.
Please let us know if you may require any additional support and/or have any questions.
Thank you!
Sincerely, XXX”
接下来他可能会一言不合就开case，你要做好心理准备，不要退钱给他

唉，这种行为也太没品了，想用旧的免费换新的，还以为自己做得天衣无缝，没人发现

写邮件跟他说，他“不小心”把错的商品退给你了，不过这可以理解，因为玩具看起来很像。如果他能提供prepaid return label，你会很愿意退还它们。别忘了说旧玩具的manufacturer product number跟你发出去的不一样
未雨绸缪一下，先把交易号发给亚马逊，跟他们报备这件事

谢谢回复！我刚刚又去确认了一遍，他退的玩具真的不是我的，先不说颜色（可能是因为褪得太严重了，所以看起来跟之前的明显不一样），产品的批号（batch number）也不匹配，关键是它坏得很严重，都不能再拿来用了。无语，怎么可以这样？？
对了，我们是这么回的:
“Hi XXXXX,
These do not appear to be the floats that were sent by our warehouse. They have been quite used. There are significant stains on them, and they really were torn beyond recognition. The number that was on the float also did not match the batch that was sent to us - the stock we have on hand has a much different set of numbers. Is it possible these were purchased from another vendor?
We're happy to help, but Amazon's rules for returns require us to only accept for
return the items that were shipped by us. We can't identify these as ours. Your help would be greatly appreciated.”

楼主你先保留证据，然后把东西重新包装一下，再退回去吧。
我想除了一些厚颜无耻的骗子会继续找茬、申请claim什么的，其他大部分的买家本来以为自己的做法神不知鬼不觉的，但是看到你把东西退给他们，应该会察觉到事情暴露了，然后就放弃了。况且你手上还有证据（MPN），所以他们肯定是理亏的

其实你可以直接投诉这个客人。先下手为强

你好@快走我有猫饼， 请问这个MPN是什么呢？在线等比较急