亚马逊不允许我刊登产品，每个月还要收$39.99的费用，why？？

listing一直是“Currently unavailable”的状态，我的账号是专业账户（已经注册品牌了），可就是不能刊登产品。去联系亚马逊Seller Support的人，问了好几次，都只是得到官方的回复：
“My name is XXX from escalations team and this case has been passed to me for further review today.
We apologize for the inconvenience caused to you on this regard.
I see that our concerned team is continuing to work on this issue and as soon as I receive an update, I will write to you. We will call you if possible.
We appreciate your understanding and patience in this regard.
Have a nice day.”
为什么我不能刊登产品，亚马逊还要收我钱？桑心