tracking显示“已投递”，但好几个买家反映没收到快递？
这段时间不知道怎么了，有好几个买家都是没收到快递，但是tracking都显示“已投递”。类似这种情况要怎么处理啊？
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1 个回复
恋空
赞同来自:
Hello,
Beginning May 1, 2016, Amazon Customer Service advised us that they will handle all claims regarding orders marked as "delivered" by a carrier and reported "not received" by the buyer.
For information on how to proceed, please go to (paste this URL into your browser):
https://www.amazon.com/gp/help ... 3D1-2
The direct link to contacting support is:
https://www.amazon.com/gp/help ... t-us/
We hope Amazon resolves this quickly for you, our customer.
Regards,
Seller
第一个网址是引导买家碰到这种情况时要怎么做。比如快递有可能是家人签收的，或者被放在门口，但是他没发现。让他再去确认一下。如果还没解决，就让买家向客服反映。